Refund policy

Gift cards are not exchangeable or refundable.

All our candles are handmade, so they may have slight imperfections and color variations.

We do not accept returns, exchanges or refunds unless the item you purchased is faulty.

If you receive a defective item, please contact us at the email address below and provide details of the product and the defect. We will then tell you how to return the product.

You will be responsible for the shipping costs associated with returning your item.
We are not responsible for any loss or damage occurring during transit. You must also, for all returns, prepay the cost of shipping and insurance (if applicable).
If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.
When we receive the returned product, we will examine it and notify you by email, within a reasonable time, whether you are entitled to a refund or exchange due to the defect. If you are entitled to an exchange or a refund, we will replace the product or refund the purchase price (depending on the original method of payment). Shipping and handling charges you have already paid are non-refundable and refunded amounts will not include the cost of shipping.
It may take up to 15 business days after you receive our email before you see the refund on your statement.

Coordonnées :   
Buku Buku Boutique
302-2480 Roland-Therrien
Longueuil, QC, J4L 4G1
info@bukubukuboutique.com